Terms & Conditions

Booking and Confirmation
1. All bookings are subject to availability and will be confirmed upon receipt of payment.
2. A booking confirmation will be sent via email or other communication channels provided by the customer.
Payment Policy
1. Full payment or a deposit (as specified) must be made at the time of booking.
Cancellation Policy
1. Cancellations made more than 24 hours before the tour date are eligible for a full refund.
2. A 50% cancellation fee will apply if the tour is canceled less than 24 hours before the start time.
3. A 100% cancellation fee will be charged for cancellations made on the day of the tour.
4. In the event of bad weather, the tour may be rescheduled.
5. A No-Show fee equivalent to 100% of the total tour price will apply if participants fail to arrive on their confirmed arrival date.
Changes to the Itinerary
1. We reserve the right to modify the itinerary due to unforeseen circumstances such as weather, safety concerns, or other factors beyond our control.
2. Any significant changes will be communicated to the customer as soon as possible.
Customer Responsibilities
1. Customers are responsible for providing accurate personal information during the booking process.
2. It is the customer’s responsibility to arrive at the designated meeting point on time.
3. Customers must comply with local laws, customs, and safety instructions provided by the tour guide
Liability
1. We are not liable for any loss, damage, injury, or inconvenience caused by circumstances beyond our control (e.g., accidents, delays, or natural disasters).
2. Customers are advised to purchase travel insurance to cover potential risks during the tour.
Health and Fitness
1. Customers must inform us of any medical conditions or special requirements before booking.. Certain activities may have fitness or age restrictions, which will be communicated at the time of booking.
Use of Images and Media
1. Photos or videos taken during the tour may be used for promotional purposes unless the customer requests otherwise in writing. 9. Disputes and Complaints Any disputes or complaints must be raised within [X] days of the tour.
2. We will work to resolve issues promptly and fairly.
Governing Law
1. These terms and conditions are governed by the laws of [your country or region).
Travel Insurance
1. Travelers are strongly encouraged to secure comprehensive travel insurance when booking their flights.

Contact Information For questions or concerns, please contact us at [saritabalitour@gmail.com] or
[WhatsApp +6281336032846]

A booking can be done through instant booking or inquiry booking depending on Sarita Bali Tour and vendor’s agreement and vendor’s service availability.
The product’s pricing is in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in USD using exchange rates provided by bloomberg.com. For every successful booking transaction the user / buyer will get a voucher and receipt of payment through email. The voucher is a proof of valid transaction.
The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as’ As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at saritabalitour@gmail.com
User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as the user must show it to the Sarita Bali Tour staff. Payment security All payments using credit cards (Visa and Mastercard) and Debit cards are processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.
Usage of vouchers policy The usage of vouchers should be according to Sarita Bali Tour Service terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services. Confirmation of bookings made online are confirmed and spaces will be blocked once (partial) payment is made and received by the company.

PAYMENTS

Cancellation Policy:

Free cancellations are allowed up to 48 hours before the tour start time (excluding tax and commission, which are non-refundable).
A 50% cancellation fee will apply if the tour is canceled less than 24 hours before the start time.
A 100% cancellation fee will be charged for cancellations made on the day of the tour.
In the event of bad weather, the tour may be rescheduled.
A No-Show fee equivalent to 100% of the total tour price will apply if participants fail to arrive on their confirmed arrival date.

Travel Insurance

Travelers are strongly encouraged to secure comprehensive travel insurance when booking their flights.